Mini Moment Shipping Policy

At Mini Moment, we understand how important it is to receive your little one’s essentials safely and on time. We are committed to providing a reliable and convenient delivery experience throughout South Africa.

Delivery Locations

We currently deliver across South Africa using trusted courier partners. All orders are carefully packed and prepared before being handed over for delivery.

Processing Time

Orders are processed within 1–3 business days after payment has been successfully received.

Please note:

Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, promotions, or sales events, processing times may be slightly longer.

Delivery Timeframes

Once your order has been dispatched, estimated delivery times are:

• Major cities and metro areas: 3–7 business days
• Regional and outlying areas: 4–10 business days
  
• Delivery times may vary depending on courier schedules, weather conditions, public holidays, and circumstances outside of Mini Moment’s control.

Shipping Rates

Shipping fees are calculated at checkout based on your delivery address and order size.

Free Delivery

Enjoy FREE delivery on all orders over R1,000 within South Africa.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

You can use this information to follow your parcel’s journey until it arrives safely.

Delivery Responsibility

Please ensure that all delivery details provided at checkout are correct, including your:

• Full name
  
• Delivery address
  
• Contact number
  
• Email address

Mini Moment cannot be held responsible for delays caused by incorrect delivery information supplied by the customer.

Damaged or Missing Parcels

We take great care when packaging your order. If your parcel arrives damaged or if you believe your order is missing, please contact us within 48 hours of delivery at support@mini-momentsa.co.za with:

• Your order number
  
• Photos of the damaged packaging/product (if applicable)
  
• Details of the issue

We will assist you in resolving the matter as quickly as possible.

Questions About Shipping

If you have any questions regarding your delivery, please contact our support team:
Email: support@mini-momentsa.co.za
Thank you for choosing Mini Moment. We appreciate the opportunity to be part of your little moments.