Last updated: November 9, 2026

Thank you for shopping with Mini Moment. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing
Except as otherwise stated on our website, orders are processed within 2 business days (excluding holidays). Orders placed after noon or on weekends and holidays may begin processing the next business day.

Shipping Method & Delivery Times
We offer Free Standard Delivery on all orders within South Africa. Estimated delivery time is 4–7 business days. Delivery times are estimates, not guarantees, and may be affected by courier delays, weather, or other events outside our control.

Shipping Costs
Standard delivery is free on all orders. There are no extra shipping charges at checkout.

Pickup Locker Redirects
Our courier, The Courier Guy, may not be able to deliver to some addresses. If our courier can’t deliver to your address, your parcel will be sent to the nearest pickup locker instead. You’ll receive the locker location and collection details so you can collect your order.

Order Tracking
Once your order ships, we’ll email you a confirmation with a tracking number and link. Tracking information may take a little time to update after you receive it.

Shipping Destinations
We currently ship within South Africa only.

Address Accuracy
Please check your shipping address carefully at checkout. Contact us as soon as possible if you need to correct it.

Lost, Damaged, or Delayed Packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the courier.

Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to make changes before your order ships, but once it’s in transit we’re unable to modify it. Refunds for cancelled orders will be processed promptly to the original payment method where possible.

Questions?
Contact our team at support@mini-momentsa.co.za.